Frequently Asked Questions

Return Policy

Can I return my izzo or any of its parts?

We’re so convinced that you’ll love your izzo toothbrush that we invite you to give it a try risk-free. But just in case you aren’t, returns will be processed in accordance with our no-hassle return policy. We will gladly accept the return of any item purchased within the last 30 days, excluding refills. Simply reach out to our Customer Experience Department by going to (insert URL) and receive your return authorization in response. Kit returns should include all the elements of the Kit that were originally purchased. You must have purchased the item from us directly in order for us to accept your return. Return shipments are at the expense of the customer unless the return is the result of a defect or shipping error.

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or full refund. izzo will send a prepaid shipping label to assist you in returning these items.

Refunds will be credited upon receipt of the return in accordance with our return policy. Refunds will be in the form of payment used for the purchase. Refunds will include the purchase price and any sales tax charged for the items returned. Credit card companies determine when credits appear on statements. Most credits appear on accounts within 2–3 business days. We’ll notify you once your refund has been processed by izzo.

If you encounter an issue with your izzo product, please contact us through our online Help Form, chat, or email at smileon@izzosmile.com, or call Customer Service @ 1-877-IZZONOW.

Can I return my brush heads?

Only new and unopened Brush Heads can be returned. If your brush head is damaged, please contact customer service.

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